Frequently Asked Questions

Find out more with our Frequently Asked Questions. Just click the question for more information.

Delivery

How much does delivery cost?

Our delivery charges vary depending on speed and day of delivery- find details on our delivery service here. Account customers may have pre-agreed bespoke delivery rates. Items that are exceptionally heavy/bulky receive a "bulky" charge due to these items having to be delivered on a pallet.

What is the eco charge?

Any orders less than £25 in value incur a Small Order Eco Charge in a bid to eliminate multiple small deliveries that increase delivery miles and increase CO2 emissions. The Eco Charge is collected throughout the year and is used towards our carbon offsetting initiatives, such as planting trees or investing in renewable energies. Find out more about sustainability here.

What delivery services do you offer?

Due to the fast-moving nature of construction, we offer several delivery services. The fastest being just 1-hour delivery in zones 1 and 2 in London. We also offer same-day delivery within the M25 on orders placed by 10:00 am and next-day delivery nationwide on orders placed by 5:00 pm. Find out more here.

How does free shipping work?

Orders over £150 include free delivery for standard next-day delivery. If you qualify, you don't need to do anything. Simply place your order, and at the checkout page, select next-day delivery.

I have a query about my delivery.

Please contact us on 020 8660 9119 or sales@bryson.co.uk

How do I track my Bryson order?

Login to the e-Procurement portal to access your 'My Account' page. Select the 'Order History & PODs' option. Here, you will see all your placed orders, and those with a tracking status will have a link to 'Track Order'.

Or, if you have your order ID to hand, you can go straight to the 'Track My Order' section.

Can I track a package by my address and name?

No, you can track your order using a unique 7-digit order ID. You can find this order ID number in the 'Order History & PODs' section on the e-Procurement portal or reference on your email order confirmation.

What is What3Words?

What3Words divides the world into 3-metre squares, giving each square a unique combination of three words. It’s the easiest way to find and share
exact locations. For example, the delivery entrance to Bryson can be found at ///homes.papers.ports

Find out more here.

Returns

How do I arrange a return?

Please contact our Customer Services Team via customer.services@bryson.co.uk with your order number and information about the product you want to return. Please be aware that this must be done within 14 days of receipt of the item/s and is subject to a 30% restocking fee.

Account

How do I access my account on the e-Procurement portal?

From anywhere on our website, you can click on the Account Login icon at the top right of the page.
For returning customers - enter your email and password to log in. You will be directed to our e-Procurement portal account page, where you can access all your account management and admin tools.
If you do not have a login - please complete the New Customer or Credit Account forms.

How can I set up a new buyer on my account?

To manage users on your account, you need to be a Buyer user level. If you are a Site Manager or Site Manager Plus user, please contact someone within your organisation who is a Buyer.

On the main account page, click the option 'Manage Users'.

At the bottom of the page, click the option to 'Add New User'.

You will be required to create a password for the new user - this can be changed or updated at any time by using the forgot password reset link here.

Make sure you select the correct user level when setting up a new user - there are three options: Buyer, Site Manager or Site Manager Plus. In this instance, select Buyer.

Complete your selections on the following three options by ticking/unticking the boxes.

Once all fields are complete, click 'Save User'.

How do I set up a new site manager?

In order to manage users on your account, you need to be a Buyer user level. If you are a Site Manager or Site Manager Plus user, please contact someone within your organisation who is a Buyer.

On the main account page, click the option 'Manage Users'.

At the bottom of the page, click the option to 'Add New User'.

You will be required to create a password for the new user - this can be changed or updated anytime by using the forgot password reset link here.

Make sure you select the correct user level when setting up a new user - there are three options: Buyer, Site Manager or Site Manager Plus. In this instance, select Buyer.

site users

Complete your selections on the following 3 options by ticking/unticking the boxes.

Once all fields are complete, click 'Save User'.

How do I set up a new site address and make it default?

Login to the e-Procurement portal using your email and password.
On the main account page, click the option 'Manage Delivery Addresses'. If you already have addresses saved against your login, you will see them listed here.

To add a new delivery address, click the option 'Click here to add a new address' shown at the top right of the page.
Complete all the address fields required, including the name of the contact on-site, the phone number for the site contact, and an email address for the site contact (if applicable).
Once all mandatory fields are complete, click 'Submit'.

Making a delivery address default means that when you checkout, the delivery address will automatically be applied to your order. To make an address default, go to the 'Manage Delivery Addresses' section, where you can view all your saved addresses. Underneath each address, there is an option to set it as default. Simply click this option on the desired address to make it the default address.

How do I delete users from my account?

In order to manage users on your account, you need to be a Buyer user level. If you are a Site Manager or Site Manager Plus user, please contact someone within your organisation who is a Buyer.

On the main account page, click the option 'Manage Users'.

You will see a list of all available users set up on your account. Click on the icons underneath each user to delete or edit the user.

I'm having problems checking out my account. What can I do?

Your account manager should be able to help you. Please contact us, and one of the team members will be able to assist you.

Who is my account manager?

Your account manager can be found on any email the Bryson Accounts team sends. You'll find more details about the Bryson team here.

Can I approve another buyer's orders on the same account? (and how?)

Yes, as a Buyer, you will be able to view and approve all pending orders on the account. You can access pending orders on the 'My Account' page on the e-Procurement portal.

Login to the e-Procurement portal using your email and password and click on the 'Pending Orders' section.
You will see a list of all orders pending approval on the account, with information on who placed the order and the order amount.

Select the 'Approve' option to immediately approve an order, or you can choose to edit the order before approving.

Once an order has been approved (or declined), both the Buyer who approved the order and the Site Manager who placed the order will receive an email confirmation.

Do my pending orders show only my own orders to approve?

If you have pending orders to approve, as a Buyer you will be able to see all pending orders requiring approval on the account. This includes orders requiring approval by yourself as well as other Buyers on the account.

Invoicing

How can I download my latest invoice?

You can view all your historical invoices from your Account page on our e-Procurement portal. Login to the e-Procurement portal using your email and password. Download your invoices from the 'Invoice History' section or you'll be able to find all your order details, including a downloadable invoice, on your 'Order History & PODs' page.

Something doesn’t look right with my invoice, what do I do?

Our customer service team will be happy to help you resolve any questions with your invoice. Please contact us via email customer.services@bryson.co.uk

Custom Branding

How do I arrange custom branding?

Contact Bryson, send in your logo, and state which garments, signage, and workwear you want us to custom brand. Bryson will then take all the information and produce a design (s) for your approval. We will then either send you a branded catalogue and/or upload all the images to the website so you can order online.

What are the minimum order quantities for custom-branded products?

Minimum order of 10 units. However, if you are buying frequently, i.e. 3 times a week, there will be no minimum order.

How long does it take to set up new logos for custom branding?

The minimum time is 1-2 days, but it depends on the branding scale and how many custom-branded items are required. We will be able to confirm lead times once you send your requirements.

What is the stock agreement process and how does it work?

Once you have agreed with one of our staff on which garment/workwear you want to be branded, we will send you a stock agreement to keep your branded items in stock for you. The stock agreement will state the agreed amount you want us to stock, and if you decide not to buy the product from us you will be invoiced for any remaining stock.

BryBuy Points

How do I view my Bryson Brybuy points?

Login to your account and you'll be able to find out how many points you have on our BryBuy points page. From here, you can view your points, see any redemptions or redeem your points against products.

What are BryBuy Points?

Earn BryBuy points each time you shop online with us. Collect BryBuy points to earn discounts and freebies. It’s our way of thanking customers. You’re able to earn and collect points on every order from our website. For every £1 you spend, you’ll receive 100 points. Find out more here.