As a business, we are dedicated to making our customers' lives easier by providing innovative and sustainable products. We actively engage with our supply chain partners to ensure they're effectively managing their environmental and social impacts. Additionally, we collaborate closely with them, sharing our expertise to help support their journey toward a net-zero future.

We have a number of key initiatives and programmes in place to support us in delivering against our ambition:

Responsible Supply Chain Management

We understand that our daily procurement activities, involving thousands of products, gives us a unique opportunity to influence environmental, social, and governance standards across our entire supply chain. We take this responsibility seriously, recognising that our choices and actions have far-reaching consequences for both the communities we serve and the global ecosystem.

We’re a proud member of Sedex, one of the world’s leading ethical trade service providers, we’re committed to embedding sustainability and ethical practices into every aspect of our sourcing process. Sedex provides us with the tools and insights to rigorously review, monitor, and audit the performance of our supply chain partners. This ongoing evaluation process allows us to identify potential risks, implement corrective actions, and foster continuous improvement among our suppliers.

By maintaining these high standards, we ensure that the products we procure are not only of the highest quality but are also sourced in a manner that respects human rights, protects the environment, and promotes fair labour practices. Our commitment extends beyond compliance; we aim to lead by example, setting benchmarks for ethical conduct and responsible business practices in our industry.

Our Sustainable Procurement Policy is further evidence of our commitment to being the sustainable supplier of choice.

Supply Chain Resilience

We recognise the critical importance of a resilient supply chain in today’s dynamic and often unpredictable global environment. Our commitment to supply chain resilience is rooted in our understanding that a robust and adaptable supply chain is essential for maintaining business continuity and that we consistently deliver the highest level of service to our customers.

To achieve a resilient and robust supply chain, we focus on the following key strategies:

• Regular Engagement with Key Supply Chain Partners: We maintain open and transparent communication with our key supply chain partners, ensuring that we have clear visibility into our forward order book. This transparency enables us to anticipate potential challenges such as emerging health and safety regulations, align our operations, and secure the necessary supplies to meet demand effectively.

• Supplier Diversification: We diversify our supplier base to reduce dependency on any single source or region. This strategy ensures that we have multiple sourcing options, allowing us to maintain supply continuity even if one source is compromised.

• Risk Assessment and Contingency Planning: We conduct regular risk assessments across our supply chain to identify potential vulnerabilities and develop contingency plans. This proactive approach enables us to respond swiftly to disruptions, minimising their impact on our operations and our customer

Our supply chain resilience strategy is centred on our commitment to our customers and our promise to be Smarter, Faster, Greener. We continuously monitor customer needs and expectations, ensuring that our supply chain is aligned with delivering exceptional service to our customers, every time.

Diverse & Inclusive Supply Chains

We are deeply committed to partnering with a diverse and inclusive range of suppliers. This approach not only ensures that we deliver the most sustainable and socially responsible product range to our customers but also reinforces our commitment to minimising supply chain risks and providing certainty of supply and service to our customers.

We take immense pride in our partnerships with social enterprises, which enable us to offer a diverse selection of products that contribute positively to both society and the environment. By choosing us, our customers can confidently maximise the social and environmental impact of their purchasing decisions, knowing they are supporting a supply chain that values inclusivity, sustainability, and ethical practices

Innovation

We believe that innovation is the cornerstone of a resilient and sustainable supply chain. We work closely with our supply chain partners to foster a culture of innovation, continuously sharing best practices and exploring new ideas. Our commitment to innovation is reflected in our partnerships with suppliers who share our dedication to providing the most sustainable and inclusive range of products.

By collaborating on innovative solutions and relentlessly improving our processes, we ensure that our supply chain remains agile, adaptable, and resilient in the face of evolving challenges. Our approach to innovation is deeply rooted in continuous feedback and engagement, involving both our customers and suppliers in the process.

Key components of our innovation strategy include:

• Monthly Innovation Committee: We hold regular meetings of our Innovation Committee, reviewing all product and service innovation suggestions submitted through our Bryson RICE tracker. This structured process allows us to identify viable products and solutions that can be taken forward, ensuring that innovation is a continuous and integral part of our operations
• Client Innovation Hubs: On a quarterly basis, we bring together our clients and broader business stakeholders for “hackathon”-style events through our Client Innovation Hubs. These collaborative sessions are designed to tackle key challenges facing our industry, fostering creativity and developing innovative product solutions that address real-world needs.
• Tool Box Training and Talks: Through the BrysonBase™ training portal, we offer a range of training services and feedback opportunities, including Tool Box Training and Talks. These sessions, delivered in collaboration with our suppliers, provide ongoing education and knowledge-sharing, ensuring that both our teams and our partners are equipped to drive innovation and maintain high standards

Our holistic approach to innovation ensures that we remain at the forefront of industry advancements, continuously enhancing our supply chain’s resilience and our ability to deliver exceptional value to our customers. By creating a feedback loop that engages all stakeholders, we cultivate a dynamic environment where innovation thrives, and sustainable solutions are developed